Retailers launch evening delivery service with On the Dot

By

Barbara Santamaria

Published
Feb 3, 2020

CitySprint’s last mile delivery start-up On the dot has revealed that its new evening delivery service has captured the attention of dozens of fashion retailers.

National retailers such as Missguided, Footasylum and John Lewis have already signed up to the service that expands retailers’ delivery hours, giving customers the option to have their goods delivered between 6pm and 10pm, seven days per week. Depending on location, On the dot offers same-day as well as next-day delivery.

Karl Harwood, head of distribution and supply chain at Missguided, said the brand’s service achieved a 98% delivery success rate within the 6-10pm time slot over the 2019 festive peak.

“Today, online shoppers expect their goods to be delivered quickly and with the best possible service. If you don’t get this right, consumers will simply look at other options available and go elsewhere. As a business operating in a very competitive marketplace, there is no room for error,” he said.

Darren Taylor, business solutions director at CitySprint, added: “Retailers today need to put convenience at the heart of everything they do and provide a delivery service that can adapt to the customer and be integrated into their everyday life. Our new evening delivery service is a big hit as it can help our customers do just that.”

According to a 2018 study from IMRG and NetDespatch, failed deliveries cost the online retail industry more than £1.6 billion a year.