×
186
Fashion Jobs
ESTÉE LAUDER
Clinique - Consultant - Brown Thomas, Galway - 18.5 Hours - Part-Time - Permanent
Permanent · Galway
SHISEIDO
Laura Mercier Account Manager - Brown Thomas Limerick (37.5 Hours)
Permanent · Limerick
ESTÉE LAUDER
la Mer - Business Manager - Brown Thomas, Dublin - 37.5 Hours / 5 Days - Full-Time, Permanent
Permanent · Dublin
ESTÉE LAUDER
Clinique - Consultant - bt2, Dundrum - 22.5 Hours / 4 Days - Part-Time, Permanent
Permanent · Dublin
ESTÉE LAUDER
Clinique - Consultant - bt2, Dundrum - 15 Hours / 3 Days - Part-Time, Permanent
Permanent · Dublin
SHISEIDO
Nars Account Manager- Brown Thomas, Cork (37.5 Hours)
Permanent · Cork City
ESTÉE LAUDER
Clinique - Consultant - Brown Thomas, Galway - 18.5 Hours - Full-Time - Permanent
Permanent · Galway
SHISEIDO
Nars Account Manager - bt2 Dundrum
Permanent · Dublin 16
SHISEIDO
Bareminerals Account Manager - Boots, Belfast
Permanent · New York
SHISEIDO
Bareminerals Dual Site Account Manager - Arnotts, Dublin
Permanent · Dublin 13
CLAUDIE PIERLOT IRLANDE
Assistant Store Manager - 37.5h - Permanent - Dublin m/f
Permanent · DUBLIN
CLAUDIE PIERLOT IRLANDE
Sales Assistant - 30h - Permanent - Dundrum m/f
Permanent · DUBLIN
RITUALS
Assistant Store Manager - Galway (40 Hours)
Permanent · Galway
ESTÉE LAUDER
Clinique - Consultant - Brown Thomas, Galway - 22.5 Hours - Part Time, Temporary
Fixed-term · Galway
ESTÉE LAUDER
Clinique - Consultant - Brown Thomas, Limerick - 30 Hours - Full Time, Temporary
Fixed-term · Limerick
RITUALS
Rituals - Counter Manager - Brown Thomas Limerick - Full Time
Permanent · Dublin 1
ESTÉE LAUDER
Estée Lauder - Beauty Advisor - Brown Thomas , Dundrum - 37.5 / 5 Days - Full-Time, Permanent (Fully Flexible)
Permanent · Dublin
TK MAXX
20011-Team Leader
Permanent · Dublin
TK MAXX
10020-Christmas Temp
Fixed-term · Dublin
ESTÉE LAUDER
Estee Lauder Companies - Advisor - Aerrianta, Cork - 36 Hours - Full Time, Permanent
Permanent · Cork
BASSET SOLUCIONES S.A. DE C.V.
Auxiliar de Recursos Humanos Sin Experiencia Medio Tiempo
Permanent · MEXICO CITY
BASSET SOLUCIONES S.A. DE C.V.
Auxiliar de Reclutamiento Medio Tiempo Home Office
Permanent · MEXICO CITY
Published
Jul 27, 2021
Reading time
2 minutes
Share
Download
Download the article
Print
Click here to print
Text size
aA+ aA-

M&S further digitises order collection and returns in major overhaul

Published
Jul 27, 2021

News yesterday of Marks & Spencer launching a “groundbreaking” same-day delivery service for apparel was just part of much wider story for the increasingly omnichannel retailer.


M&S.com


M&S officially announced Tuesday that it’s also set to roll out a “new and improved” digital click & collect model and accelerate its customer returns process as it beefs up its overall online offer in the UK. 

New initiatives include digital check-in & self-service returns for customers in-store, “making it easier and more efficient for customers to shop with M&S”. 

This is to be added to 78 stores ahead of Christmas, in addition to the 22 stores where related systems are currently being trialled. M&S said the trials are already proving “hugely popular – with customers praising its increased efficiency and convenience”.

M&S also noted it’s seeing increasing numbers of its online customers choosing to shop through click & collect, “with usage up consistently year-on-year”.

Meanwhile, the retailer is also launching a new, mobile-friendly customer returns journey, claiming to cut average returns time by 60%. 

The new digital options are part of M&S’s “focus on maximising its omnichannel advantage to drive sales across both its stores and online channels, supporting customers however they want to shop”.

It said its new mobile-friendly customer returns journey “allows customers to select their preferred route much more simply for returning any items purchased on the [webstore] – including clothing from its 21 guest brands”. 

The portal was created using direct customer feedback and is found under ‘my account’ on the site. It’s part of a new process that removes previous customer 'pain points’ within the shopping journey — such as the need to visit third-party courier websites, use a printer, and find the right paper summaries among a customer’s orders. 

“It means all the information customers need is easily accessible (such as the barcodes you show in-store to return product) and makes returning much quicker – reducing the average time spent preparing your return by 60%”, it said.

M&S added that, most importantly, with over 50% of orders coming from mobile devices, including the M&S app, "the new system is designed to be easy to use whatever device a customer is on".   

As part of the new process, it has committed to offering 100% paperless deliveries, which will save 205 tonnes of paper every year, the retailer claims. 

Steve Kemp, Head of Digital Retail, said: “Customers are looking for quick and convenient solutions like the option to click & collect on their terms when they want - which is now the number one choice for orders. We’re building a seamless omnichannel network so that customers can shop however they choose with us.”

Copyright © 2021 FashionNetwork.com All rights reserved.